Frequently Asked Questions:
When Will My Order Be Dispatched?
We normally dispatch orders the same day if received before 2pm. Orders received after that time will be dispatched next working day. At busy times of the year we aim to dispatch within two working days. Please note that we do not post at weekends or Bank Holidays.
How Do I Know My Order Has Been Dispatched?
You will receive an email titled 'your order is on it's way.' Please also check spam/junk folders.
To cancel an order please email: firstname.lastname@example.org within one hour as we do dispatch very quickly.
To return an online order please send to: Hattie and Heid 5A St James Street South Petherton Somerset TA13 5BS
Unsuitable items must be returned in their original condition, unworn with tags on, within 14 days of receipt for a refund. Please include your invoice in the parcel. Refunds can take up to seven days to process depending on payment method. Please email us at email@example.com to let us know you are returning an item.
We are unable to refund items that have been soiled or have make up/deodrant stains.
*Please note that we do not cover the cost of return postage*
Returns in store must be within 28 days of purchase with items in their original condition, with your receipt as proof of purchase.
Beauty items, personalised items, earrings and underwear are none returnable due to hygiene reasons.
If you receive a faulty item please email: firstname.lastname@example.org within 48 hours of receipt.
Collect From Store: FREE (you will receive an email when your order is ready to be picked up, normally within 30 minutes).
Local Delivery: FREE within 8 miles of TA13 5BS. Please provide us with your phone number at checkout in case we have trouble locating your address or need to contact you regarding your delivery.
Standard Delivery: £2.99 - Royal Mail 2nd Class (normally received with 2-4 working days after dispatch. Not tracked or signed for).
Royal Mail 1st Class Signed For: £4.85 (normally received within 1-2 working days after dispatch. Not tracked).
Royal Mail 2nd Class Signed For: £4.50 (normally received within 2-4 workings days after dispatch. Not tracked).
Royal Mail Tracked 48: £4.95 (normally received within 2-3 working days after dispatch. No signature required).
Next Day Special Delivery: £7.99 (orders must be received before 1pm. Does not includes weekends or bank holidays).
FREE DELIVERY: Spend £40 or over to receive free delivery. Orders will be posted using Royal Mail Tracked 48 service or we may use a courier depending on the size/weight of the parcel.
Couriers We Use Include: DPD, DHL, Parcelforce, UPS. We do NOT use Hermes.
Please remember that the postage details we provide is the only information we hold about your delivery. After dispatch we have no control over any postal delays or when your parcel will be delivered.
Orders will not be processed on weekends or Bank Holidays.